In recognition of his exceptional standard of service and connection with the hotel’s guests, Shea Kildea, concierge at Lough Eske Castle in County Donegal, has received Les Clefs d’Or.
Les Clefs d’Or is a professional association of hotel concierges with approximately 4000 members working in over 80 countries and 530 destinations. It is founded on the two pillars of Service and Friendship. The elite group are committed to professional development and driven to set new standards for guest service perfection. Members are recognizable by the crossed golden keys they wear on their lapel.
Before earning the right to wear the golden keys, those who aspire to become a member must have several years of experience as a hotel concierge, pass comprehensive testing and prove their ability to deliver the highest quality of service.
Speaking about his achievement, Shea Kildea said: “It is a privilege to work each day with the guests of Lough Eske Castle. I am lucky to be able to make Donegal an unforgettable experience for people from all over the world. To become a member of this esteemed association is an honor and I will strive to further develop my skills and knowledge in my role.”
Shea epitomizes the warm welcome that is the hallmark of Ireland and his commitment to make each experience memorable for guests adds to the 5-star experience at Lough Eske Castle. He is one of 28 members of Les Clefs d’Or on the island of Ireland.
Multi-award-winning Lough Eske Castle, located just outside the picturesque town of Donegal, attracts guests from all over the world to enjoy its luxurious accommodation and gorgeous setting. The historic castle building, dating back to the fifteenth century, is situated within 43 acres of forest woodland on the shores of sparkling Lough Eske. The five-star hotel also has a luxury spa and whiskey-tasting cellar.
Lough Eske Castle makes a great base from which to explore rugged County Donegal, which was listed as the fourth best region in the world to visit this year in Lonely Planet’s Best in Travel 2024. The guidebook highlighted the county’s stunning coastline on the Wild Atlantic Way, unspoiled landscapes, rich heritage and musical traditions.
Among the county’s most famous sights are the Slieve League cliffs, St John’s Point lighthouse and Glenveagh National Park.
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